💰 Refund Policy
Refund Policy
Please read our refund policy carefully before making any payment. This policy governs all paid services on PerfectPartnerHub.
🇮🇳 Consumer Protection Act 2019
🇮🇳 IT Act 2000
🇮🇳 Indian Contract Act 1872
🌍 GDPR 2018
💬 Paid Consultation
💰 Payment Terms
This Refund Policy was last reviewed and updated on
📅 March 19, 2026
Paid Consultation
₹299–₹999 per session via WhatsApp with Priya Sharma
Refund Request
Within 24 hours of payment only. Email required.
Refund Processing
7–10 business days if approved. Original payment method.
📋 Table of Contents
1
General Refund Policy
At PerfectPartnerHub, we strive to provide the highest quality relationship guidance and consultation services. We want you to be satisfied with your experience.
Non-Refundable Policy: All paid consultation fees are strictly NON-REFUNDABLE once the session has been initiated or the consultation has begun. By making payment, you agree to this policy.
However, we understand that exceptional circumstances may arise. Refunds will be considered on a case-by-case basis only in specific situations described in Section 3 of this policy.
⚖️ Legal Framework
This Refund Policy is governed by the Consumer Protection Act 2019, Indian Contract Act 1872 and IT Act 2000. Your statutory rights under Indian consumer protection law are not affected by this policy.
2
Paid Consultation Fees
PerfectPartnerHub offers personal consultation sessions with Priya Sharma (Certified Relationship Counselor) via WhatsApp.
| Service | Fee Range | Mode | Refundable? |
|---|---|---|---|
| Basic Consultation | ₹299 | WhatsApp Chat | Non-Refundable |
| Standard Consultation | ₹499 | WhatsApp Chat/Call | Non-Refundable |
| Premium Consultation | ₹999 | WhatsApp Call | Non-Refundable |
| Technical Failure (our fault) | Any amount | All modes | Refundable |
| Double Payment (error) | Duplicate amount | All modes | Refundable |
WhatsApp Contact: +91 9422305439 — All paid consultations are conducted via WhatsApp with Priya Sharma personally.
3
When Refund IS Eligible ✅
A refund may be considered ONLY in the following exceptional circumstances:
- Technical failure on our end that completely prevented the session from occurring
- Double payment charged due to payment gateway system error
- Session not delivered within agreed timeframe due to our fault
- Payment charged but no booking confirmation received within 24 hours
- Wrong amount charged due to our system error
How to Claim: Email support@perfectpartnerhub.com within 24 hours of the issue with payment proof, transaction ID and description of the problem. Refund requests after 24 hours will not be entertained.
⚖️ Consumer Protection Act 2019
Under Consumer Protection Act 2019, you are entitled to a refund if a service is not provided as promised or if you are charged incorrectly. We fully comply with these statutory rights.
4
When Refund is NOT Eligible ✗
Refunds will NOT be provided in the following circumstances:
- Change of mind after making payment
- Dissatisfaction with relationship advice given (guidance is subjective)
- Session completed successfully by Priya Sharma
- Refund requested after 24 hours of payment
- User did not respond or was unavailable during scheduled session
- User provided incorrect contact information
- Membership fees once platform access has been granted
- Partial completion of session at user’s request
- Dissatisfaction with outcome of advice followed
- Change in personal circumstances after booking
Important: Relationship counseling outcomes depend on individual circumstances, personal choices and implementation of guidance. We cannot guarantee specific results. This does not constitute grounds for a refund.
5
Membership Plan Refunds
Non-Refundable: Membership plan fees are strictly non-refundable once platform access has been granted and the membership has been activated.
Exceptions for Membership Refunds:
- Technical error resulting in double billing
- Membership not activated despite successful payment (within 48 hours)
- Incorrect membership plan charged due to system error
No Refund for Membership:
- Cancellation after membership activation
- Unused membership period
- Dissatisfaction with platform features
- Account suspended due to policy violation
6
How to Request a Refund
Follow these steps to submit a refund request:
1
Email Within 24 Hours
Send email to support@perfectpartnerhub.com with subject: “Refund Request — [Your Name]” within 24 hours of payment.
2
Include Required Details
Provide: Full name, Phone number, Payment amount, Transaction ID/Screenshot, Date of payment, Reason for refund request.
3
Review Process
Our team will review your request within 3–5 business days and respond with decision via email.
4
Refund Processed
If approved, refund will be processed within 7–10 business days to your original payment method.
Refund Email: support@perfectpartnerhub.com
Subject: Refund Request — [Your Name]
Deadline: Within 24 hours of payment
Subject: Refund Request — [Your Name]
Deadline: Within 24 hours of payment
7
Refund Processing Time
| Stage | Timeframe |
|---|---|
| Refund Request Submission | Within 24 hours of payment |
| Initial Response from Team | Within 3–5 business days |
| Refund Decision Communicated | Within 5–7 business days |
| Refund Initiated (if approved) | Within 7 business days of approval |
| Amount Credited to Account | 7–10 business days (bank dependent) |
| Maximum Total Processing Time | 30 days (as per Consumer Protection Act) |
Bank Processing: After we initiate the refund, the actual credit to your account depends on your bank or payment method. UPI refunds: 1–3 days. Credit/Debit card: 5–10 days. Net Banking: 3–7 days.
8
Payment Methods & Refund
Refunds are processed to the original payment method used:
- UPI (GPay, PhonePe, Paytm): Refund to same UPI ID — 1–3 business days
- Credit Card: Refund to same card — 5–10 business days
- Debit Card: Refund to same card — 5–7 business days
- Net Banking: Refund to same bank account — 3–7 business days
- Bank Transfer (NEFT/IMPS): Refund to same account — 3–5 business days
Note: Refunds will only be made to the original payment source. We cannot process refunds to a different account, UPI ID or payment method than the one used for the original transaction.
9
Chargeback Policy
Fraudulent Chargebacks: Filing a fraudulent chargeback (disputing a legitimate charge with your bank) after receiving our service is a violation of our Terms and may constitute fraud under IT Act 2000 and IPC.
Regarding chargebacks:
- Please contact us first before filing a chargeback with your bank
- We will provide all transaction evidence to payment processors
- Fraudulent chargeback accounts will be permanently banned
- We reserve the right to take legal action for fraudulent chargebacks
- Legitimate disputes will always be resolved amicably
Our Promise: We always prefer to resolve disputes directly and amicably. If you have any payment concern, please contact us first at support@perfectpartnerhub.com before involving your bank.
10
Governing Law
- This Refund Policy is governed by Indian law
- Primary law: Consumer Protection Act 2019
- Contract law: Indian Contract Act 1872
- Digital transactions: IT Act 2000
- Disputes subject to jurisdiction of Indian courts
- Disputes first attempted through amicable resolution
- Unresolved disputes referred to arbitration under Arbitration & Conciliation Act 1996
🌍 International Users
For EU users: GDPR 2018 and EU consumer protection laws apply additionally. For UK users: UK Consumer Rights Act 2015 may apply. Nothing in this policy removes your statutory rights under your local consumer protection laws.
11
Contact Us
For refund requests, payment queries or any concerns:
Refund Officer
Priya Sharma
Website
Refund Email
Grievance Email
WhatsApp
Response Time
Within 3–5 business days
Agreement: By making any payment on PerfectPartnerHub, you confirm that you have read, understood and accepted this Refund Policy. Last updated: March 19, 2026.